What moves forward.
The next staff member sees the conversation’s operational context.
Calls need to reach an available person, retain their context and survive ordinary handoff failures.

The next staff member sees the conversation’s operational context.
Missed offers, failed transfers and lost devices have separate recovery/revocation paths.
Carrier provisioning, numbers, audio, push and transfers need real-device company-specific validation. A browser/PWA is not proof of an App Store release.
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Selected modalities · agreed AI allowance
BAA and setup before patient data